terms and conditions

Terms and conditions
The use of the site, the purchase of the products on the online shop Dépendace Studio17 and the services offered by Studio17 by Gabriele Mallegni and Caterina Sbrana means that the user accepts these terms and conditions.

Prices and Payments
Prices are quoted in Euros and include VAT.
The customer can pay trough Paypal or bank transfer. The shipment of the purchased artworks will take place only after completing the payment.

Orders on commission and ad hoc projects
If you are interested in a custom artwork or a in a tailored object or you would like something that is no longer available on Dèpendance Studio17 shop, you can contact us here, we will arrange on times and costs.
For custom works we require a 30% deposit on the total price.

Shipments
Studio17 ships to Italy, Europe and the world with a professional courier.
Shipping costs are calculated directly in the shop during the order process and automatically added to the final price based on the postal code and on the weight of the piece.
Each work and object purchased in the shop or customized is shipped suitably packaged and with its own certificate of authenticity hand-signed by the author.

Pick up or shop on site
if you wish to come and visit us at the Studio workshop to look at the artworks live, to find out more about production techniques,to purchase an object or order a customized work face to face, contact us here to schedule an appointment.
It is also possible to pick up the objects you see on the shop on line coming in person here at the workshop, avoiding shipping costs. In that case, instead of proceeding with the on line purchase, we ask you to contact us here, if available we will set aside piece for you and we will arrange an appointment for the picking up.

Delivery
The delivery time of the piece available on the Dépendance Studio17 shop can vary from 7 to 10 working days from the moment of the order and of the related payment by the customer.
The delivery time concerned to customized and tailored pieces, since these are handmade works, is going to be agreed between us and the customer at the moment of the commission.
Both in the case of items purchased in the shop or in the case of customized orders, Studio17 is not responsible for the shipment delays due to unauthorized payments. We also ask you to consider that delivery times could be longer in the event of adverse weather conditions or deliveries to places that are difficult to reach (e.g. rural).

In the case of especially urgent orders (for example gifts) please contact us here  we will be happy, if possible, to shorten the times and fulfill your request.

In the event that the customer discovers any tampering, breakage or damage to the packaging of the items at the moment of the delivery, we invite him to immediately contest the circumstance to the courier.
Therefore, we invite you to refuse the delivery or to collect it with reservations by writing in the appropriate space “I accept with detailed reservations”, describing precisely the nature of the damage to the package and to the items and opening the package in the presence of the courier.
Otherwise,once the delivery documents have been signed, the customer will no longer be able to raise any objection.
In the unlikely event that the customer should be unable to contest the event to the courier directly, once damages to the packaging and internal goods have been found, the customer must immediately (within max 24 hours by the delivery) contact us at artestudio17@gmail.com, attaching to the mail photos of the object and of the internal and external packaging and writing us details of the delivery,explaining us the motivation of the missed direct reclaim to the courier, once we have received and evaluated this informations, we will contact you for managing the event.

Information and warnings on artworks and art objects
Our shop offers unique pieces, author’s artworks and art objects made entirely by hand through ancient hancraft processes, every imperfection (e.g. on the patina of the surfaces of the objects,or about the color variation of the natural color of the ceramic … ) is actually an essential peculiarity, and it is to be seen as a guarantee of our production process which makes each work different from the other. Therefore, any complaints regarding such imperfections due to the artisan processes we use and preserve will not be considered.

Minimum variations in the color or tone or small details of the surfaces may vary from the material object purchased to its photographic image reproduced on the website,such minimum variations may depend on various factors (screen quality, any settings and software),therefore any relative complaint to these minor details will not be considered.

Ceramic pieces must be handled with care, they must not be subjected to aggressive washing or cleaning,nor are they suitable for ovens, microwaves and dishwashers.

Returns procedure according to Legislative Decree 206/05
The return procedure right can be exercised according to the Consumer Code within 14 days from the purchase of the item. In this case the customer must send written notice with return receipt, within 14 days from the item order, to Studio17, Via Vittorio Veneto 17, Pontasserchio, San Giuliano Terme, Pisa and a contextual mail to artestudio17@gmail.com announcing the return.
The customer can return the purchased item provided that it is intact and as received in all its parts, without any sign of use or wear,and perfectly packed in all parts in its original packaging, accompanied by its certificate of authenticity. Damaged, broken, dirty, used or worn items, with partial or damaged package will not be accepted. Once the object has been received, Studio17 will proceed to ascertain its integrity and correspondence to the aforementioned requirements and then proceed with the refund.
In any case Studio17 is going to accept items sent by cash on delivery or assigned amount.
The return shipment costs are charged to the customer who is responsible for the shipment and traceability of the items.
The non compliance with the aforementioned return procedure terms and times entails the failure of the return procedure itself.
The items object of a failed return procedure or sent to Studio17 damaged, used or, with a damaged or partial package or without certificate or in a way that does not comply with the indicated procedure, will stay at your disposal for 30 days during which you can pick them up at your expense at our studio address. Beyond 30 days Studio 17 declines all responsibility for the item in question.
The return procedure can’t be applied to customized and tailored pieces, artworks and object.

Data Processing
Studio17 undertakes to respect the privacy of customers using personal data only for the needs relating to the purchase and shipment of the purchased items, for communications with the customer and to fulfill customer requests, in compliance with the privacy legislation.
For further informations or assistance related to the shop write us here.